Senior IT Support Specialist

Mirai Arabian International Company Limited

Job Description

Roles & Responsibilities

Desired Candidate Profile

Manage and maintain IT infrastructure, ensuring seamless game development, live services, and player experiences including endpoint management through MDM solutions, proactive monitoring with RMM tools, and responsive troubleshooting support.

Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF to ensure streamlined deployment, patching, compliance, and visibility.

Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production.

Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis.

Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access especially critical for multiplayer gaming, cloud streaming, and real-time collaboration.

Deploy and maintain high-performance gaming workstations, VR/AR setups, and motion capture hardware.

Manage development kits (DevKits) for consoles and emerging platforms.

Assist in the deployment and management of cybersecurity tools across endpoints and infrastructure, supporting cyber hygiene and protection initiatives.

Work under the Cyber Security Manager to enforce security protocols for development pipelines, backend systems, and multiplayer game servers.

Assist in securing multiplayer environments, preventing exploits, and mitigating DDoS threats.

Implement and maintain firewalls, secure access controls, endpoint security solutions, and data protection policies.

Support compliance with ISO 27001, NIST, GDPR, and other security best practices.

Participate in security audits, vulnerability assessments, and incident response processes.

Plan and execute IT upgrades, infrastructure expansions, and cloud migrations.

Evaluate and integrate cutting-edge gaming hardware, AI-powered tools, and high-performance computing platforms.

Ensure secure, reliable access for remote and hybrid developers through modern authentication and VPN solutions.

Work with third-party vendors and hardware partners to keep our tech stack competitive and future-ready.

Bachelor s degree in Information Technology, Computer Science, Cybersecurity, or a related field.

5+ years of experience in IT support, systems administration, or network security (experience in the gaming or tech industry is a strong plus).

Proficiency with Windows, Linux, and MacOS environments, and an understanding of game development workflows and needs.

Strong knowledge on Google Workspace and Microsoft 365

Demonstrated experience with MDM (e.g., InTune, JAMF) and RMM platforms for endpoint deployment and management.

Strong networking knowledge, including VLANs, firewalls, low-latency optimization, and cloud/SaaS infrastructure.

Familiarity with DevKits, high-end GPUs, VR/AR setups, and motion capture equipment.

Experience supporting cybersecurity initiatives and deploying endpoint protection or anti-cheat tools.

Relevant certifications such as CCNA, CompTIA Security+, CISSP, or ITIL are a plus.

Passion for gaming, esports, and emerging technologies in interactive entertainment.

• VIP Medical insurance(employee, his parents, spouse, kids)

• Kids Education allowance
• Gym allownces