Senior Manager / Director

SSC Egypt

Key Responsibilities

• Develop and execute the B2B2C growth strategy across markets, focusing on revenue expansion and customer value creation.
• Own commercial models including pricing, revenue-share structures, profitability analysis, and P&L performance.
• Identify new market opportunities and customer segments for service innovation and commercial scaling.

2. Partnership Ecosystem Development

• Build and manage a diverse ecosystem of partners, including travel agencies, corporates, OTAs, mobility providers, and service aggregators.
• Lead commercial negotiations, contracting, co-marketing agreements, and performance governance.
• Establish frameworks to measure and improve partner effectiveness, service quality, and conversion rates.

3. Service Lifecycle Leadership

• Lead the end-to-end lifecycle of new services from concept design to pilot execution, market rollout, and full-scale deployment.
• Collaborate with product, digital, and service delivery teams to enhance in-centre services and digital touchpoints.
• Drive continuous improvement programs that increase customer satisfaction, adoption, and operational efficiency.

4. Cross-Functional Leadership

• Work closely with Operations, Product, IT, Marketing, Legal, Finance, and regional teams in a global matrix environment.
• Ensure seamless service delivery, alignment on customer experience goals, and compliance with regional regulatory requirements.
• Act as a key business stakeholder for digital enhancements and technology initiatives.

5. Multi-Country & Global Operations

• Oversee service expansion across multiple countries, ensuring consistency, quality, and localized customer experiences.
• Manage market-level performance dashboards, business reviews, and strategic planning cycles.

6. Customer Experience & Digital Adoption

• Strengthen customer experience across physical and digital channels by driving innovative solutions, process improvements, and digital-first workflows.
• Partner with product and design teams to introduce new digital features that enhance customer convenience and partner engagement.