Senior Manager (Operations)

Client of Michael Page

Main Responsibilities:

Pre-Opening Activities:

• Oversee and manage all pre-opening tasks, including setup, staffing, and operational readiness.
• Collaborate with HQ and local teams to ensure a seamless launch aligned with company standards.

Operations Management:

• Oversee and direct all operational activities to ensure efficiency and excellence.
• Implement and improve operational policies, procedures, and systems.
• Manage centre openings, build local operations teams, and align operations with company standards.
• Managing relationships with suppliers and vendors along with the onboarding of new vendors.
• Ensure that all operations comply with relevant laws and regulations and company policies and procedures.
• Working closely with other heads of departments to improve efficiency

Financial & Commercial Performance:

• Oversee Operations Revenue and Expenses.
• Enhance customer support processes to improve satisfaction and retention.
• Manage relationships with external vendors and partners.
• Conduct market research to maintain TEC's competitive position.
• Work closely with the City Head - Riyadh on strategies to improve performance and EBITDA.
• Support Business Development in handling large deals and Enterprise Solutions.

Client Satisfaction & Retention:

• Ensure outstanding service delivery to enhance client satisfaction and retention.
• Train local teams on client engagement and service excellence.
• Work with the City Head - Riyadh to keep sales teams updated on client needs and expansion plans.
• Track and implement follow-up actions based on Member feedback.

Communication & Strategic Planning:

• Provide feedback and propose operational improvements to HQ.
• Collaborate with functional heads on cross-departmental initiatives.
• Provide feedback and propose operational improvements to HQ.
• Collaborate with functional heads on cross-departmental initiatives

Team Management:

• Motivates team members, creating a positive and learning environments for all
• Conducts communication meetings with team to facilitate information sharing and continuous learning and development
• Conducts probation and annual performance reviews of operation team members
• Train and coach Operations Managers and Centre-in-Charges to meet company objectives.