Senior Manager - Strategic Accounts

Inception

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for multiple accounts, ensuring strong, long-lasting client relationships.
• AI Product and Solution Advocacy: Deeply understand Inception s AI products and solutions, articulating their value and aligning them with client needs.
• Account Growth: Identify upsell and cross-sell opportunities within assigned accounts to drive revenue growth for AI products and solutions.
• Collaboration: Work closely with internal teams, including sales, product, and support, to deliver seamless client experiences and resolve any challenges.
• Strategic Planning: Develop and execute account strategies to achieve client satisfaction and business goals for AI solutions.
• Performance Tracking: Monitor account performance metrics and provide regular updates to clients and internal stakeholders.
• Client Onboarding: Oversee the onboarding process for new accounts, ensuring clients are set up for success with Inception s AI offerings.
• Feedback Integration: Gather and analyze client feedback to inform product improvements and enhance service delivery.
• Contract Management: Handle contract renewals and negotiations, ensuring mutually beneficial agreements.

Qualifications

Skills and attributes for success

• Strong understanding of AI technologies and their applications in various industries.
• Exceptional interpersonal and communication skills to engage effectively with clients and stakeholders.
• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strategic mindset with a focus on delivering exceptional client value and achieving growth targets.