Senior Officer - Academic Services (Al-Ain) Higher Colleges of Technology

Main Responsibilities

• Monitor academic services policies, processes and procedures to ensure they are interpreted and applied consistently.
• Manage the timely, effective and efficient response to inquiries and resolution of issues related to student admission and registration in collaboration with Student Affairs Central Services.
• Coordinate the admission of new students and registration of all students into programs according to programme specifications and course pre-requisites.
• Submit, monitor and process workflows for Student Course Registration adjustments, Withdrawals, Certification for Programme entry, etc.
• Develop and maintain an up-to-date, accurate and comprehensive student database including, but not limited to, personal details, grades and registration data of current and formal students; collaborate with Student Affairs Central Services for consolidation purposes.
• Conduct the issuance of ID cards, academic transcripts, graduation certificates and letters of completion to students in a timely, efficient and effective manner.
• Generate periodic reports including, but not limited to, student transcripts, students schedules, registration, grades, withdrawal reports, faculty workload and communicate to Student Affairs Central Services; this includes, but is not limited to, student transcripts, students schedules, registration, grades, withdrawal reports, faculty workload.
• Maintain and enhance the Student Admission tracking system and maintain the validity and integrity of student personal and registration data and grades in Banner.
• Work closely with faculty members for the provision of information, documents and reports as and when needed and prepare official letters to be sent out by Academic Services.
• Perform formal evaluation of student eligibility for graduation in a timely, effective and efficient manner and report findings to Academic Services Assistant Manager to provide recommendations to students and academic advisors for meeting degree requirements.
• Handle the registration of students for IELTS exams and the validation of IELTS results in a timely and accurate manner
• Provide support to students requiring assistance with retrieving schedules, requesting official transcripts, issuing letters, uploading external IELTS on Test Services, resetting passwords and LOC/ Certificate collections.