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Job Description
Roles & Responsibilities
This is more than a job, this is a mission to transform qlub and power its growth, we re building high-performing, diverse teams and that s where you come in!
The role?
We re looking for a proactive and motivated Senior Operations Associate (BNPL) to join our fast-growing team in Dubai. In this role, you ll drive the growth of our Buy Now, Pay Later (BNPL) product designed to help restaurants and hotels manage cash flow, split invoices, and finance renovations or expansions with ease.
As an Operations Manager, you ll own and build the operational foundation for this new and rapidly scaling product. You ll be responsible for developing processes from scratch, managing the end-to-end BNPL lifecycle from underwriting and onboarding to risk management, performance tracking, and client relationship management. You ll work cross-functionally with Sales, Product, Engineering, and Tech to deliver a seamless merchant experience and ensure operational excellence.
This is an exciting opportunity for someone who wants to learn what it takes to build a new product from 0 to 100. You ll thrive here if you re organized, data-driven, detail-oriented, and eager to take full ownership in a fast-paced startup environment.
What You ll Be Driving
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Own the entire BNPL operations process from reviewing applications, underwriting, onboarding, and risk management, to managing ongoing client relationships and portfolio performance
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Build operational processes from scratch that are crucial for scaling the BNPL product effectively
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Partner closely with Sales, Product, Engineering, and Tech teams to drive customer satisfaction and operational excellence
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Act as the central coordinator between internal teams and external partners to deliver a seamless merchant experience.
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Lead performance tracking and reporting, developing and optimizing dashboards to provide visibility into key operational metrics.
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Possess a good understanding of finance and the confidence to work hands-on with numbers and data
Desired Candidate Profile
We re looking for a proactive and motivated Senior Operations Associate (BNPL) to join our fast-growing team in Dubai.
You ll thrive here if you re organized, data-driven, detail-oriented, and eager to take full ownership in a fast-paced startup environment.
Company Industry
Keywords
- Senior Operations Associate
- BNPL
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Qlub
Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today s digital-first world. We re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Mastercard and Shorooq we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East and this is just the beginning. Over the past year, we ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!
https://careers.qlub.io/jobs/6700080-senior-operations-associate-bnpl