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Job Description
Roles & Responsibilities
This is not a coding role, it is a thinking, communicating, and orchestrating role. You'll need to deeply understand how digital products work under the hood without writing them yourself, and translate complexity into clarity for everyone involved.
- Own the end-to-end product lifecycle for multiple government web products and a mobile app, from discovery and definition through release and iteration.
- Translate client objectives, regulatory requirements, and user needs into clear, prioritized backlogs, epics, user stories, and acceptance criteria.
- Maintain a strict, realistic, and transparent product plan; manage timelines, dependencies, and risks proactively rather than reactively.
- Build and continuously refine a roadmap that balances client priorities, user value, technical feasibility, and delivery capacity.
- Develop a deep understanding of the diverse personas the products serve and ensure every decision is grounded in their context.
- Lead refinement sessions, sprint planning, reviews, and retrospectives in close collaboration with engineering, design, and QA leads.
- Act as the single point of accountability for product decisions, making clear calls, documenting trade-offs, and communicating them upward and outward.
- Manage the client relationship at a working level: lead status updates, manage expectations, escalate appropriately, and turn ambiguous requests into actionable scope.
- Coordinate with UX/UI designers to ensure flows, content, and interfaces match real user behavior and business logic.
- Work closely with technical leads to understand product architecture, API integrations, and system constraints well enough to make informed prioritization calls.
- Define and track product KPIs and post-launch performance; use data to inform iterations.
- Ensure all deliverables align with government compliance, accessibility, and security standards expected on public-sector digital products.
- Oversee release planning, go-live readiness, and post-launch support cycles.
Desired Candidate Profile
Required Qualifications
- 7 8+ years of experience as a Product Owner, Product Manager, or equivalent role, with a meaningful portion of that time on consumer-facing web and mobile products.
- Demonstrated experience managing complex, multi-stakeholder projects, ideally in an agency environment or working with enterprise/government clients.
- Strong logical and solution-driven thinking: you can break ambiguous problems into clear components, identify root causes, and design pragmatic paths forward.
- Excellent English communication skills, both written and verbal, including the ability to write crisp specs, run executive-level meetings, and resolve conflict diplomatically.
- Deep working knowledge of how websites and mobile apps function from a logic, flow, and user-experience standpoint (you don't code, but you understand what's happening behind the screen).
- Top-level understanding of API integrations, how they work, what they enable, and what their limitations typically are.
- Top-level understanding of product technical architecture, frontend, backend, databases, third-party services, and how they fit together.
- Strong proficiency with product and project management tools (Jira, Confluence, Figma, Miro, or equivalents).
- Proven ability to manage strict planning and delivery commitments without sacrificing quality or team health.
- Comfort working in a fast-paced, high-accountability environment where priorities shift and clarity is something you create, not something you wait for.
Preferred Qualifications
- Working proficiency in Arabic (written and/or spoken), a strong advantage given the client context.
- Prior experience on government, public-sector, or large enterprise digital products.
- Familiarity with UAE digital government standards and citizen-experience expectations.
- Experience working on products with high user volumes, multi-language requirements (EN/AR), and accessibility compliance.
- Background or certification in Agile/Scrum (CSPO, PSPO, or equivalent).
- Experience overseeing both new product launches and long-term product maintenance cycles in parallel.
Company Industry
Department / Functional Area
Keywords
- Senior Product Owner - Digital Product
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