Senior Quality and Point of Care Testing Technologist American Hospital Dubai LLC

Quality Management & Accreditation Leadership

• Leads routine QC, QA, and quality improvement (QI) activities across all laboratory sections.

• Ensures full compliance with CAP, ISO 15189, JCI, and UAE regulatory standards through audits, gap assessments, and readiness checks.

• Coordinates the complete proficiency testing (PT) cycle, including enrollment, logistics, performance evaluation, and follow-up actions.

• Reviews and validates QC, calibration, verification, and validation data to ensure analytical accuracy and compliance.

• Supports Section Supervisors with document control, SOP lifecycle management, and controlled document compliance.

• Collects, analyses, and reports quality indicators (KPIs), non-conformities, and improvement trends.

• Investigates complaints, deviations, incidents, and supports root-cause analysis and CAPA implementation.

• Monitors reference laboratory service performance, turnaround times, and quality indicators.

• Oversees quality assurance and service standards within phlebotomy/blood collection areas, including customer satisfaction monitoring.

Point of Care Testing (POCT) Governance

• Leads and oversees the enterprise-wide POCT program across all hospital and clinic locations.

• Develops and maintains POCT policies, SOPs, competency frameworks, and training programs in coordination with Clinical Education.

• Oversees POCT device evaluation, validation, implementation, and ongoing performance monitoring.

• Coordinates POCT user onboarding, competency assessment, re-certification, and audit compliance.

• Maintains the POCT database, ensuring accurate logs, QC documentation, analyser records, and incident reporting.

• Ensures reliable LIS/middleware integration, data accuracy, connectivity functionality, and KPI reporting.

• Advises Nursing, Medical, and operational teams on POCT compliance, performance issues, and quality requirements.

• Prepares POCT KPI dashboards, incident summaries, and performance reports for leadership and committee review.

• Supports POCT Committee governance, contributes expert advice, and leads cross-department quality improvement initiatives.

• Guides leadership on POCT-related costs, device procurement, and resource requirements.

Safety, Risk Management & Compliance

• Oversees laboratory and POCT safety programs, including hazard reporting, safety audits, and training compliance.

• Leads investigations related to safety incidents, POCT errors, and equipment malfunctions.

• Works with Infection Control, Risk Management, Quality, and Patient Safety on compliance and corrective action planning.

• Ensures all laboratory and POCT practices follow UAE regulatory and organisational safety policies.

Operational & Technical Support

• Provides senior technical expertise in QC interpretation, validation principles, and workflow optimisation.

• Supports standardisation of laboratory and POCT processes across multi-site operations.

• Utilises digital tools (LIS, middleware, dashboards) for reporting, trending, and quality oversight.

• Assists with new service setup, laboratory expansion projects, and quality system enhancements.