Senior Reliability Engineer

Freudenberg Group

Responsibilities:

• Manage and improve reliability for the installed base in customer site, related to Mechanical Seals.
• Fully focus on customer pain points related to reliability and liaison between customers and the EB office for eliminating the bad actors, claim management and thus bring higher reliability.
• Perform Mechanical Seal troubleshooting and root cause analysis (RCA) independently based on the inputs collected from customer site and take application engineering support.
• Support the IP & AM Sales team in troubleshooting, RCA and claim management during the project stage. This will involve high amount of co-ordination directly with customers.
• Prepare and submit regular reliability reports to all stakeholders (weekly/monthly).
• Engage with various customer departments and participate in technical meetings to resolve the mechanical seal failures issues and create reports adhering to contractual KPI s, as needed.
• Support in improving reliability of Fixed Fee programs through co-ordination with the sales, service and engineering team.
• Directly involve the superior (Service Director) wherever needed for all customer meetings.
• Ensure efficient working with the EB sales, service and engineering team members.
• Ensure consistent on-site support to customers with travel of at least 3 days a week.
• Utilize EB ERP systems such as C4C, SealCarePro and SAP ByD effectively.
• Prepare service reports, RCA, troubleshooting reports, MTBF analysis, bad actor analysis, and engineering reports for submission to customer and internal members,
• Co-ordinate effectively for all cases with EB-Germany directly.