SENIOR SALES ASSOCIATE Vhernier

You will become a Brand Ambassador of Vhernier Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

Key Responsibilities :

• Sales performance & customer service:

• Contribute to the boutique achieving its sales targets;
• Provide clients with the utmost level of customer service in accordance with the Maison standards;
• Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop);
• Ensure that all sales are processed in accordance with required procedures using the systems provided;
• Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
• Adapt approach according to the client needs and motivations;
• Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience;

• Stock management and merchandising:

• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
• Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
• Assist in the inventory process, including but not limited to stock counting and special projects as needed;
• Assist in completing prices changes within the Boutique when required;

• Boutique operations and cash management:

• Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique s register;
• Master the process of opening and closing of the boutique;
• Adhere to all Company policies, procedures and practices;
• Implement discounts and gratuities under supervision of Boutique manager;
• Comply with all safety regulations and Boutique operational procedures including security;

4. Product knowledge & sales techniques:

• Maintain an awareness of all product knowledge information;
• Learns about the creations and the products, transmitting the passion and values of the Maison;
• Master the Brand's sales techniques as per training received;
• Attendance to required training;
• Assist clients with their returns and queries ensuring that brand image is enhanced and clients expectations are met;

5. Presentation & visibility:

• Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines;
• Report maintenance issues to the Boutique Manager;
• Represent the Brand by wearing the appropriate provided uniform;
• Represent the Brand instore and at local events under the direction of Boutique Manager;

6. Client Relationships:

• Cultivate strong relationships and develop client loyalty;
• Efficiently develop the client portfolio and share actions with the Boutique Manager;
• Execute targeted CRM actions;