Senior Service Mapping Engineer

TjDeeD Technology

Operate and manage Service Mapping and Discovery tools (Ivanti, ServiceNow, BMC, or similar).
Maintain and update service maps, application models, and infrastructure relationships.
Receive and handle requests from internal departments related to service mapping and CMDB updates.
Analyze business services and ensure accurate mapping to underlying infrastructure.
Monitor discovery processes and ensure data accuracy and completeness.
Validate and clean CMDB data to maintain high data quality standards.
Support ITSM processes such as Incident, Problem, and Change Management through accurate service visibility.
Perform impact analysis based on service dependencies when required.
Troubleshoot issues related to discovery, mapping, and data inconsistencies.
Work closely with infrastructure, network, application, and security teams to gather required information.
Enhance and optimize existing service maps based on business needs.
Maintain documentation for service models, configurations, and processes.
Provide support and guidance to internal users on Service Mapping capabilities.
Follow internal processes and ensure compliance with organizational standards.
Participate in continuous improvement initiatives for CMDB and Service Mapping.
Stay updated with Service Mapping and Discovery technologies.
Maintain professional communication, high energy, and a collaborative mindset.
Identify gaps in service visibility and proactively propose improvements.
Perform Root Cause Analysis (RCA) for recurring mapping or data issues