Senior ServiceNow Support Engineer

Avenga

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

This is the job

In a fully remote role within the telecommunications and fiber-optic industry, we are actively seeking a ServiceNow Support Engineer to strengthen our long-term project team. You will be working with a fast-growing client that is shaping the future of digital infrastructure across Germany.

This is the team

You ll become a key member of an experienced, cross-functional support and operations team focused on ensuring the stability and performance of a tailored ServiceNow implementation. The team collaborates closely with the client's internal stakeholders to continuously optimize service processes and system functionalities.

This is you

• Proven experience in supporting and configuring the ServiceNow platform

• Deep expertise with the following mandatory ServiceNow modules:
• Field Service Management (FSM)
• Project Portfolio Management (PPM)
• Technology Business Management (TBNI)
• Strong analytical and troubleshooting skills with a proactive attitude
• Ability to communicate clearly with technical and non-technical stakeholders
• Comfortable working independently in a fully remote environment

Nice-to-have skills:

• Familiarity with additional ServiceNow modules:
  • IT Operations Management (ITOM)
  • Customer Service Management (CSM)
  • Operational Technology Management (OTM)
• ITIL knowledge or certification
• Experience in supporting enterprise-scale ServiceNow environments

This is your role

• Provide L2/L3 support for existing ServiceNow modules (FSM, PPM, TBNI)
• Analyze incidents, identify root causes, and apply timely fixes or workarounds
• Collaborate with development and functional teams for enhancements and releases
• Support testing and deployment of system updates and new functionalities
• Ensure documentation of solutions, configurations, and processes

What awaits you at Avenga?

Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, training, language classes, social events, great offices, and more.

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.