Senior Support Engineer-Microsoft (L3)

SWATX

Posted 30+ days ago

Experience

5 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will collaborate with cross-functional teams to improve support processes and contribute to the development of technical documentation and knowledge base articles. Additionally, you will mentor junior support engineers and act as a key technical resource for your team.

br>Key responsibilities include:

  • Troubleshooting and resolving escalated issues related to Microsoft products.
  • Providing technical guidance and training to team members.
  • Developing and maintaining best practices for support documentation.
  • Engaging with customers to understand their needs and provide effective solutions.

Desired Candidate Profile

To qualify for this position, you should have:

  • 5+ years of experience in technical support, specifically with Microsoft products and services.
  • Strong understanding of Microsoft Azure, Office 365, Active Directory, and other relevant technologies.
  • Experience in a customer-facing support role, with excellent communication and problem-solving skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Senior Support Engineer-Microsoft (L3)

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SWATX

As a Senior Support Engineer for Microsoft within SWATX, you will be responsible for resolving complex technical issues and providing high-level support for Microsoft products and services. Your role will involve troubleshooting, diagnosing, and resolving customer issues efficiently while ensuring customer satisfaction and retention.

https://apply.workable.com/swatx/j/6AE80ED855/

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