Senior Technical Quality Lead

TPConnects

Job Description

Summary

As a Senior Technical Quality Lead in TPConnects, you will be responsible for defining and driving the end-to-end quality strategy for our digital airline platforms. You will use your deep experience in large-scale, customer-facing systems and strong airline / travel domain knowledge to ensure our reservation, shopping, pricing, and servicing capabilities are reliable, resilient, and compliant. You have previously worked in the airline or travel domain and have an excellent understanding of airline distribution (NDC, GDS, direct connect), fares and pricing, order management, and disruption handling. To be successful in this role, you combine strong technical excellence in test architecture and automation with the leadership skills needed to influence multiple product and engineering teams across the organization.

Role Title

Senior Technical Quality Lead

Role Location

Dubai, UAE

Key responsibilities

• Own the quality vision, strategy, and roadmap for core airline platforms (shopping, booking, PNR/Order, ticketing, ancillaries, servicing, disruption).

• Partner with Engineering, Product, Architecture and SRE to embed quality by design into architecture, design, and delivery.

• Design and evolve test architecture and automation frameworks for API, integration and UI.

• Set and refine quality gates in CI/CD (unit, integration, contract, E2E, performance, security, regression) to enable safe, frequent releases.

• Define and drive non-functional testing (performance, scalability, reliability, failover, chaos, resilience) for critical airline flows.

• Lead test strategies for complex airline integrations (GDS, NDC aggregators, PSS, payments, revenue management).

• Ensure robust test data, environments and observability (logs, metrics, traces) to speed up defects' detection and root-cause analysis.

• Ensure key regression and high-risk flows are continuously automated in the pipeline.

• Define, track and communicate quality KPIs (defect leakage, regression rate, coverage, flakiness, MTTD/MTTR, release stability) and drive improvements from them.

• Provide technical leadership and mentorship to Senior QEs, SDETs and developers on test design, automation and quality practices.

• Lead cross-team quality initiatives (shared frameworks, contract testing, API mocking, reusable airline test libraries).

• Influence product and release decisions by clearly explaining quality risks, coverage and trade-offs to senior stakeholders.

• Promote a continuous improvement culture with post-release reviews and learning from incidents to strengthen systemic quality.

• Airline / travel domain

• Test architecture & automation

• CI/CD & DevOps quality

• Non-functional quality

• Leadership & influence

• Delivery & stakeholder management

• Mindset & behaviours

• Strong presentation skills