Senior Technical Support Associate Jobs

• 2 - 7 Years
• Giza - Egypt

Manage corrective actions for charging services, oversee recharge operations, ensure timely network changes, and maintain vendor relationships for optimal service delivery.

• 3 - 8 Years
• Giza - Egypt

Provide second line technical support for data services, troubleshoot issues, ensure service availability, and maintain high-quality customer experience.

• 2 - 7 Years
• Giza - Egypt

Maximize operational efficiency through troubleshooting, vendor management, and project handling while ensuring network availability and providing excellent customer service.

• 2 - 7 Years
• Giza - Egypt

Responsible for troubleshooting and optimizing 2G/3G/4G/5G networks, requiring strong communication skills and experience with Huawei access equipment.

• 4 - 6 Years
• Cairo - Egypt

Responsible for client success, leading technical discussions, troubleshooting complex issues, and ensuring service reliability in a fast-paced environment.

• 2 - 7 Years
• Cairo - Egypt

Provide technical support, troubleshoot hardware and software issues, document interactions, and maintain user satisfaction with strong communication skills.

• 4 - 7 Years
• Cairo - Egypt

Seeking a Cloud Support Engineer with expertise in ITIL processes, incident management, and cloud services for L2/L3 support in managed services.

• 4 - 9 Years
• Cairo - Egypt

Manage escalated incidents in cloud services, conduct root cause analysis, and ensure adherence to ITIL processes while enhancing system stability.