Senior Voice Consultant

Precedence Technologies

Key Responsibilities:

• Design, implement, and manage enterprise voice infrastructure including VoIP, PBX, SIP, and SBCs.
• Troubleshoot and resolve complex voice issues and service disruptions.
• Monitor system performance, conduct regular assessments, and implement improvements.
• Manage voice-related projects, upgrades, and migrations with minimal downtime.
• Maintain comprehensive documentation on voice infrastructure, procedures, and configuration standards.

• Mentor junior voice engineers and provide training and technical guidance.

• Stay current with industry trends and recommend innovative technologies to enhance voice capabilities.
• Support unified communications systems (e.g., Microsoft Teams, Zoom, Cisco Webex) and integrations.

Duites & Requirements:

• Bachelor s or Master s degree in IT, Telecommunications, or a related field.

• Minimum of 3 years of experience in voice engineering or unified communications roles.

• Expert knowledge of VoIP, SIP, RTP, QoS, and call routing.
• Hands-on experience with Cisco CUCM, Avaya, Mitel, Alcatel, Microsoft Teams Voice, or other major platforms.
• Proficient in voice security, compliance, and troubleshooting tools.
• Strong project management and communication skills.
• Familiarity with network infrastructure and protocols.

Preferred Certifications:

• Cisco CCNP Collaboration (or higher)
• Microsoft Teams Voice Engineer Expert
• Avaya / Mitel / Alcatel Certifications