Service Admin

Stanley Black & Decker

• Providing customers with parts information and availability, estimated time of arrival of goods and product recommendations
• Updating Spare parts and FPSP Prices to SAP
• Serve as the primary point of contact for agents on (FPSP, Spare Parts prices, credit notes) handling inquiries and providing updates on service status.
• Issuing and registering of FPSP serial nos. through SBD service site.
• Delivering prompt, professional solutions for FPSP Enquires
• Working to meet immediate goals of Dealers interaction
• Maintain accurate records of service requests, client interactions, and service outcomes
• Collaborate with service teams to ensure timely and efficient service delivery
• Coordinate with ESM / MDM team on NPIs spare parts to extend to ME- EWA
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer on FPSP

We Don t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you ll get the unique chance to impact some of the world s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We re the World s largest tool company. We re industry visionaries. We re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You ll Also Get

Career Opportunity: Career paths aren t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that s how the best work gets done. You ll find we like to have fun here, too.

Purpose-Driven Company:
You ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.