Service Advisor - Commercial Vehicle Al Futtaim Private Company (LLC)

We are looking for a customer-focused and technically skilled Service Advisor to join our Commercial Vehicles (Buses & Trucks) service team in Qatar. The Service Advisor acts as the single point of contact between the customer/driver and the workshop, managing service requests, time and cost estimations, job approvals, progress updates, and invoice explanation while ensuring a high level of customer satisfaction and operational efficiency.

• Act as the primary point of contact for customers/drivers in the service reception
• Understand and clarify customer concerns and convert them into clear service instructions
• Prepare accurate time and cost estimations in coordination with workshop and spare parts
• Secure customer approvals for recommended jobs, service contracts, and preventive maintenance
• Track job progress and ensure completion within estimated timelines and budgets
• Explain invoices and completed work to customers, ensuring clarity and satisfaction
• Drive revenue through upselling value-added services, additional jobs, and service packages
• Ensure proper documentation and job card creation using internal systems (SAP/CRM)
• Maintain CSI (Customer Satisfaction Index) targets through proactive communication and follow-u
• Solid knowledge of service reception operations and workshop processes
• Strong technical understanding of diesel engines, driveline, common rail systems, and air conditioning in commercial vehicles
• Effective upselling, negotiation, and customer communication skills
• Ability to manage time estimates, customer expectations, and job flow under pressure
• Comfortable using SAP, MS Office, and customer management systems