Service Advisor

Client of HireLebanese

Duties and responsibilities may include the following:

• Greeting customers and directing them to the workshop;
• Consulting with technicians about needed repairs and alternatives;
• Answering customer questions about service outcomes and consulting with technicians when necessary;
• Informing customers about potential cost savings and warranty protections;
• Overseeing and managing the service scheduling and workflow;
• Informing customers of changes in service or when their vehicle is ready to be picked up

Qualifications :

• Working knowledge and experience of automotive products, repairs and parts;
• Secondary education in the automotive field or equivalent work experience.
• Strong communication skills and the ability to translate customer needs to workable technician orders.
• Exceptional customer service skills based on experience.