Service Advisor
Confidential Company
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Collaborate with the Workshop GM and second-line team on quarterly insights and strategic analysis.
- Cascade tactical objectives within their function.
- Provide customer interaction data to the Business Development Specialist for metrics analysis.
- Coordinate with Business Development for planning job orders secured from leads.
- Handle all walk-ins and externally inspect vehicles.
- Create manual job cards for received vehicles.
- Initiate job orders through the job card process.
- Participate in vehicle planning alongside floor supervisors and other stakeholders.
- Ensure client/principal confirmation before commencing operations.
- Follow up with operations and customers, gather feedback, and escalate issues to the Workshop GM.
- Take part in the vehicle conclusion process.
- Maintain cleanliness in the customer waiting area.
Desired Candidate Profile
Qualifications
Knowledge:
- Advanced understanding of the key market players (insurance companies, corporate clients, B2C segments).
- Up-to-date knowledge of industry trends at national and international levels.
- Strong grasp of Fixera processes, with the ability to redesign and improve workflows.
Language Skills:
- English: Fluent
- Arabic: Fluent
Technical Expertise & Skills:
- Coordination & Organization
- Customer Handling
- Communication & Teamwork
- Ownership & Readiness
- Leadership
- Strategic Problem Solving
- Process Development
Education:
- Bachelor's degree in Engineering (Mechanical preferred).
Experience:
- Minimum of 4 years in a similar role.
Employment Type
- Full Time
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Administration
Keywords
- Automotive Knowledge
- Customer Service
- Client Service Specialist
- Time Management
- Vehicle Service Advisor
- ProblemSolving
- Automotive Service Consultant
- Repair Advisor
- Sales Techniques
- Diagnostic Skills
- Customer Service Specialist
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Confidential Company
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