Service Advisor Legend World Auto Services

· Greet customers and provide a warm welcome to the workshop.

· Conduct initial discussions to understand and document the customer's vehicle issues and service requirements.

· Open and manage job cards for each customer, recording detailed information about the vehicle, customer contact details, and service requirements.

· Ensure accurate documentation of customer concerns and requested services.

· Communicate with customers to explain recommended services, maintenance schedules, and associated costs.

· Provide clear and transparent explanations of required repairs and obtain customer approvals.

· Liaise with the workshop team to schedule and prioritize service jobs based on customer needs and workshop capacity.

· Communicate job details and customer expectations to the technicians and mechanics.

· Provide customers with accurate cost estimates for services, repairs, and parts.

· Obtain necessary approvals from customers before initiating any additional work beyond the initial estimate.

· Coordinate with the parts department to ensure the availability of required components for scheduled service jobs.

· Inform customers of any potential delays related to parts procurement.

· Keep customers informed about the progress of their vehicle service, including any unexpected issues or delays.

· Provide regular updates on the status of ongoing repairs.

· Perform quality checks on completed service work to ensure it meets established standards.

· Address any discrepancies or concerns with the workshop team to maintain service quality.

· Strive to achieve high levels of customer satisfaction by addressing concerns and ensuring a positive service experience.

· Collect feedback from customers and use it to enhance service delivery.

· Maintain accurate records of all service transactions, job cards, and customer interactions.

· Generate reports detailing service metrics and customer feedback.