Service Advisor - Technical Services The Emirates Group

As a Service Advisor, you will operate the dTS Maintenance Control Centre (MCC) and Service Desk activities providing airside technical support to meet internal and external customer requirements in a professional manner. Ensures reported maintenance faults/ service requests are prioritised and addressed in a timely manner thus avoiding / minimizing aircrafts delays due to any equipment downtime.

In this role, you will;

• Monitor the activities of the ramp breakdown team to ensure that the equipment and manpower is being optimally utilised and the team records details of work done, parts used, time taken and work status updates to enable accurate reporting.
• Effectively utilise available systems (VTMS, MMS, ICRS, deBI) to manage day to day operations and generate operational reports.
• Support Service Delivery officer (SDO) in managing day to day manpower, allocation, leave planning and overtime.
• Be the first point of contact for customer calls (internal & external) reporting any maintenance faults/ service request on equipment and vehicles maintained by the technical services workshop.
• Be the point of contact, responsible for assigning task to relevant workshop groups, collect and relay required information to satisfy customer queries, thus providing excellent customer service.
• Leads Entry/Exit gate staff and ensure that the asset movement are properly captured and relevant systems are updated as per the standard process.
• Leads Entry/ Exit gate staff to conduct the preliminary inspection of equipment delivered to workshop for maintenance /repair and initiate Vehicle Movement Tag process.
• Utilise the GSE Telematics Airport Map to monitor the Ground Support Equipment status and update any status changes on receipt of relevant information.
• Liaise with the Ancillary Services Team regarding adhoc washing and refuelling requests from internal and external customers.
• Answer all customer calls coming into the MCC, advising and directing them accordingly.