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Experience
5 - 8 Years
Education
Bachelor of Technology/Engineering(Electrical/Electronics/Automotive/Mechanical Engineering), MBA/PG Diploma in Business Mgmt
Nationality
Any Arab National, Jordanian, Lebanese, Algerian
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operational Management • Plan, organise, and supervise all service centre activities, including EV diagnostics, repairs, battery maintenance, and software updates. • Manage service schedules, prioritise workloads, and ensure timely vehicle delivery. • Monitor workshop productivity, quality control, and adherence to safety protocols. • Coordinate with suppliers, OEMs, and spare parts vendors to ensure availability of genuine parts and tools.
Team Leadership • Lead and motivate a team of technicians, service advisors, and support staff. • Conduct regular training on EV systems, high-voltage safety, and diagnostic tools. • Set performance goals and conduct staff evaluations. Customer Service • Ensure an exceptional customer experience through efficient service operations and clear communication. • Handle escalated customer concerns and maintain high satisfaction ratings. • Develop and implement customer service policies and feedback mechanisms.
Financial & Administrative • Manage the service centre budget, monitor expenses, and achieve profitability targets. • Prepare operational and performance reports for management review. • Ensure compliance with company policies, environmental standards, and industry regulations.
Manage the service centre's marketing.
Technical & Compliance
• Oversee adherence to EV-specific safety procedures, especially in high-voltage and battery handling.
• Stay updated with the latest EV technologies, tools, and diagnostic software. • Implement sustainable and environmentally responsible service practices.
Desired Candidate Profile
• Education: Bachelor’s degree in Electrical Engineering, Electronics Engineering, Automotive Engineering, Mechanical Engineering, or related field. o Master’s degree or business management qualification is a plus. • Experience: o Minimum 3-5 years of managerial experience in the automotive industry. o Experience in electric or hybrid vehicle systems preferred. • Certifications: o EV Maintenance / High-Voltage Safety Certification preferred. • Skills: o Strong leadership and communication skills. o In-depth understanding of EV systems, diagnostics, and charging infrastructure. o Excellent organisational and problem-solving abilities. o Customer-centric mindset with a focus on quality and safety.
Employment Type
- Full Time
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Administration
Keywords
- Performance Metrics
- Operations Manager
- Service Management
- Conflict Resolution
- Team Leadership
- Process Improvement
- Inventory Control
- Customer Satisfaction
- Operational Strategy
- Technical Service Manager
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EVS Oman