Service Centre Manager

Elliott Company

Key Responsibilities

• Hold full P&L responsibility for the overall administration, financial health, and operational performance of the Service Center.

• Develop and implement strategic plans to advance market share, grow sales, and ensure a sustainable and optimal Return on Investment (ROI) for the facility.

• Lead the development of departmental budgets, monitor expenses, and establish robust financial controls to ensure profitability and strict adherence to planned financial goals.

• Initiate, monitor, and control operational costs for repair projects to ensure profitability.

• Provide accurate cost model input for all quoting purposes and support the Sales team with guidance and direction on individual quotations, developing market-driven, customizable solutions.

• Lead cost reduction planning and implementation efforts, managing and reducing risk associated with warranty, scrap, and rework.

II. Operational & Technical Management

• Direct, coordinate, and control all activities of the multi-functional workshop, including machining, welding, balancing, assembly, and reverse engineering operations.

• Maintain full ownership and accountability for the Service Center s work-in-progress (WIP) inventory and flow.

• Plan and control long-term strategic objectives and daily shop operations, developing, organizing, and administering concepts that challenge traditional approaches to drive business improvement.

• Champion the development and implementation of innovative repair technologies to support all serviced product lines, including compressors and Single-stage/Multi-Stage steam turbines.

• Design and implement master schedule capacity plans for critical path components and monitor work processes to enhance quality, productivity, and delivery speed.

III. Quality, Safety & Compliance

• Promote and maintain a positive attitude for a safe, healthy, and high-quality work environment, adhering to international best practices (HSE).

• Implement the company's Quality Assurance programs and oversee all necessary compliance for ISO 9001 (or equivalent standards) certification and maintenance.

• Implement procedures to meet and achieve full compliance with all relevant local and governmental regulatory requirements in the UAE.

• Monitor safety committee recommendations and actively implement proactive safety programs in an attempt to minimize reportable injuries and incidents.

IV. People & Culture Management

• Provide proactive leadership, direction, and guidance to all salary and hourly shop personnel, fostering a collaborative, participative, and team-oriented approach to continuous change and improvement.

• Plan and organize methods to develop the facility and its personnel capabilities to ensure strategic goals are met.

• Accountable for all staffing decisions, including the hiring and discharging of personnel.

• Lead and administer disciplinary procedures, ensuring all personnel are treated fairly and equally, while monitoring supervisory performance to reinforce this standard.

• Lead the department's annual salary plan for approval and administer the approved plan.

• Prepare and administer annual employee performance appraisals and implement comprehensive employee training and process improvement programs.

Internal & External Interface

• Internal: Routine interaction with all levels and departments within the company, including Engineering, Technical Services, Sales, Service Parts, other Service Managers, Zone/Regional Management, Credit, and Accounting.

• External: Routine contact and relationship building with customers (purchasers, engineering contractors, expediting, and inspection representatives), vendors/subcontractors, and competitors.

• Required to participate in and lead major client meetings and commercial negotiations.

• Travel requirements are minimal.