Service Centre Technical Front Desk Executive

TeamPlus Staffing Solution Pvt Ltd

Posted on 23 Feb

Experience

2 - 7 Years

Job Location

Kuwait - Kuwait

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Competencies

  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer handling skills.
  • Ability to manage multiple service requests simultaneously.
  • Detail-oriented with strong documentation skills.
  • Ability to work independently and as part of a team.

Preferred Skills

  • Experience with enterprise-level storage systems.
  • Basic knowledge of networking concepts (TCP/IP, switches, routers).
  • Understanding of warranty processes and RMA procedures.

Working Conditions

  • Full-time role based at the service centre.
  • May require occasional on-site customer visits.
  • Ability to handle hardware equipment and lift moderately heavy items (servers, UPS units, etc.)

Desired Candidate Profile

Strong knowledge of computer hardware architecture.
Working knowledge of enterprise servers and storage systems (RAID, NAS, and SAN).

Ability to diagnose hardware faults and perform component-level repairs.
Understanding of operating systems installation and basic network configuration.
Familiarity with server hardware from major OEMs (Dell, HP, Lenovo, etc.).
Experience with hardware diagnostic tools and repair equipment.
Diploma / Bachelor s Degree in Computer Science, IT, Electronics, or related field.
2 5 years of experience in hardware repair and service centre operations.
Relevant certifications (CompTIA A+, Server+, or equivalent) preferred.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Service Centre Technical Front Desk Executive

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TeamPlus Staffing Solution Pvt Ltd

https://www.teamplusindia.in/job/teamplus-kuwait-service-centre-technical-front-desk-executive-hardware-server-support/

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