Service Delivery Manager Data Talend

Smile Group

Missions:

• Sprint management
• Contributor for backlog refinement up to DoR
• Animation of poker planning and contribution to the formalization of complex estimates (with EM & TL support)
• Animation of ceremonies (Sprint Planning, Sprint Follow Up, Sprint Review), support for the co-animation of dailies
• Mastery of the workload and the quality produced within the allotted deadlines up to DoD
• Supporting the team towards greater autonomy on these subjects
• Processing requests, changes and incidents with escalation if necessary
• Contribution to the management of the commitment
• Preparation, animation and support of weekly project committee (with support from the Engagement Manager and other contributors)
• Contribution to steering committees and reporting
• Preparation, animation and support of team meetings (with support from the Engagement Manager)
• Continuous updating of the planning and updating of the workload plan
• Communication
• Main point of entry for employees
• Main point of entry for the operational subjects of the Business Analysts and the Team Leader Integration
• Coordination with the client's internal teams
• Reporting of activity, performance and proposals for improvement
• Production and monitoring of KPIs in connection with our SLAs, if necessary: proposals for corrective actions
• Production of progress reports - initial and revised estimates, consumed, remaining to be done - on the subjects that require it
• Contributions to financial management
• Understanding of the contractual framework of the service and the financial implications of operational activities: (non) entry of time, travel, on-call duty, non-production, etc.
• Issuance of quotes
• Participation in the financial review of DoD tickets
• Issuance of Activity Reports