Service Delivery Team Manager - Travel & Lifestyle

Client of Ten Group - EMEA

We are seeking a strategic and hands-on leader to oversee the delivery of exceptional lifestyle services for our high-net-worth Arabic clientele. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.

What You ll Do

• Lead and develop a high-performing team to deliver premium lifestyle experiences to Arabic HNW members.
• Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
• Collaborate across global teams, aligning service delivery with business objectives and industry trends.
• Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele.
• Drive continuous improvement, refining processes to exceed member expectations.

What We re Looking For

We re seeking a strategic and hands-on leader with a passion for luxury lifestyle services and a proven track record in team leadership and service excellence. The ideal candidate will have:

Expertise & Industry Insight

• Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences.
• Active awareness of Arabic luxury markets, ensuring service excellence and innovation.
• Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards.

Leadership & Team Development

• Strong people management skills, leading high-performing teams across multiple locations.
• A strong mentor and motivator, driving engagement, growth, and professional excellence.
• Cross-functional leadership experience, ensuring alignment across global teams.

Service Excellence & Problem-Solving

• Results-driven mindset, focused on member satisfaction, efficiency, and SLAs.
• Proactive problem solver, identifying and resolving roadblocks to enhance service quality.
• Expert in customer care, confidently handling escalations and turning challenges into positive outcomes.

Collaboration & Communication

• Professional Arabic & English language skills are essential
• Exceptional communication skills, engaging stakeholders across all levels.
• Collaborative and adaptable, excelling in a fast-paced, evolving environment.

This role is perfect for a dynamic leader who thrives in a member-focused, high-performance environment, committed to innovation and continuous improvement.

This role is 100% office based!

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are br>

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.br>

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024 - YouTube

Commitment to Diversity br>

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.