Service Desk Analyst
Macquarie Group
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.
Desired Candidate Profile
Completed vocational training as an IT specialist for system integration or equivalent professional experience
Excellent communication skills in English, both verbal and written
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory
Understanding and experience in supporting end user access management tools, such as Active Directory
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice
Company Industry
Department / Functional Area
Keywords
- Service Desk Analyst
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Macquarie Group
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.