Service Desk Analyst
Everience Tunisia
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a support technician, you will be required to:
- Diagnose a computer malfunction remotely, either hardware or software
- Configure the workstation according to the user's needs and perform functionality tests
- Guide the user to resolve the incident or take control of the system remotely
- Escalate unresolved incidents if necessary while remaining attentive to intervention deadlines, and keep the user informed
- Produce a precise description of the intervention after each call and fill in the necessary fields in the incident management tool
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Desk Analyst
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Everience Tunisia
Everience is an international group of digital consulting and services, bringing together more than 4,000 employees and achieving a turnover of 280 M€. Present in Europe, Africa, Asia and America, the group highlights expertise and human support at the service of CIOs and trades. Our core business is based on user support management, application support, IT asset management, as well as Governance, Risk and Compliance (GRC) activities. We offer our employees a demanding and stimulating environment, where they can develop their technical skills, evolve in the IT professions and build a solid professional trajectory. Everience TUNISIA specializes in the outsourcing of user support. Our teams provide a reliable, structured service oriented towards customer satisfaction, by providing daily support to the employees of the companies. The group is also investing in emerging technologies including artificial intelligence in order to strengthen tools, processes and the employee experience. Thanks to the Symbiotic Academy, everience offers a training and skills development space to prepare for the jobs of tomorrow while consolidating the fundamentals of today. Inclusive and committed company and values the diversity of profiles and supports professional development. Joining everience means integrating a career in IT, with :
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