Service Desk Engineer

CNS Middle East

Employer Active

Posted on 8 Apr

Experience

0 - 2 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.

DUTIES & RESPONSIBILITIES:

  • - Act as single point of contact for IT support
  • - Log, categorize, and prioritize incidents
  • - Troubleshoot hardware, software, and network issues
  • - Escalate unresolved issues to L2/L3 teams
  • - Monitor tickets and ensure SLA adherence
  • - Support user onboarding/offboarding
  • - Maintain documentation and knowledge base

Desired Candidate Profile

Bachelor s in IT or related field

  • 0 2 years in Service Desk / IT Support
  • ITIL knowledge, troubleshooting, communication, customer handling

Company Industry

Department / Functional Area

Keywords

  • Service Desk Engineer

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

CNS Middle East

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Read More

https://jobs.smartrecruiters.com/GhobashGroup/744000119354225-service-desk-engineer-emirati-talent-