68 Service Desk Lead jobs

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates

Manage service desk performance, oversee staffing and training, ensure quality assurance, and utilize analytics for continuous improvement.

• 2 - 4 Years
• Dubai - United Arab Emirates (UAE)

Provide first line technical support, manage trouble tickets, and ensure 24/7 availability while possessing strong communication and troubleshooting skills.

• 2 - 5 Years
• Ajman - United Arab Emirates (UAE)

Provide first-level technical support, troubleshoot IT issues, manage incidents, and ensure customer satisfaction with strong communication and problem-solving skills.

• 0 - 5 Years
• Cairo - Egypt

Manage guest requests through various communication channels, provide information on amenities, and maintain professional standards while ensuring guest satisfaction.

• 3 - 8 Years
• Jeddah - Saudi Arabia

Provide first-level IT support, troubleshoot technical issues, and assist users while ensuring compliance with IT security policies in a shift-based environment.

• 3 - 6 Years
• Sharjah - United Arab Emirates (UAE)

Provide first contact IT support, diagnose issues, document interactions, escalate complex problems, requiring a degree in IT and customer service experience.

• 2 - 6 Years
• Riyadh - Saudi Arabia

Provide first-line support for incidents and service requests in Data Center Colocation, utilizing ITIL and ITSM practices with strong customer service skills.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage service requests and incidents, provide technical support, maintain documentation, oversee IT asset lifecycle, and require a Bachelor's degree in IT.

• 6 - 10 Years
• Riyadh - Saudi Arabia

Lead the Service Desk team in delivering customer support, managing incidents, and ensuring SLA compliance with expertise in ITIL and service operations.

• 3 - 5 Years
• Dubai , Abu Dhabi , Sharjah - United Arab Emirates (UAE)

Seeking candidates for IT support roles including Help Desk and Desktop Support, requiring strong experience and availability to start in October.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Serve as the first contact for customers, manage incidents, ensure ITIL adherence, and possess ITIL certification and technical support skills.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide 24/7 IT Service Desk support, resolve incidents, and ensure excellent customer service with strong communication and troubleshooting skills.

• 1 - 3 Years
• Cairo - Egypt

Responsible for providing IT support, managing procurement processes, and maintaining vendor relationships while ensuring compliance and operational efficiency.

• 3 - 8 Years
• Amman - Jordan

Responsible for resolving computer and network issues, providing customer support, and managing service desk operations with excellent interpersonal skills and required certific...

• 0 - 5 Years
• Tunis - Tunisia

Responsible for diagnosing IT issues, configuring workstations, guiding users, and escalating incidents while fluent in French and English.

• 1 - 6 Years
• Al Kuwait - Kuwait

Provide front-line customer service desk support, troubleshoot technical issues, and manage work orders using ServiceNow; strong customer service skills required.

• 0 - 5 Years
• Muscat - Oman

Manage guest communications, process requests, ensure satisfaction, and maintain professionalism while adhering to company policies and supporting team goals.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise analysts, manage queues, provide escalations, conduct coaching, and ensure service quality in a high-volume service desk environment.

• 3 - 8 Years
• Doha - Qatar

Provide L1/L2 Onsite Technical Support, manage incidents, and require ITIL and Microsoft 365 certifications with bilingual proficiency in English and Arabic.

• 0 - 5 Years
• Cairo - Egypt

Provide operational support by managing IT service requests, troubleshooting issues, and collaborating with teams to ensure service quality and continuity.

• 0 - 5 Years
• Giza - Egypt

Deliver 24/7 digital support by resolving technical and account management queries, ensuring customer satisfaction and adherence to service levels.

• 0 - 2 Years
• Cairo - Egypt

Provide excellent customer service by handling requests, diagnosing technical issues, and logging incidents while demonstrating fluency in German and English.

• 3 - 8 Years
• Doha - Qatar

Provide Service Desk support, manage incidents and requests, ensure user satisfaction, and maintain ITSM tools with strong communication skills in English and Arabic.

• 3 - 5 Years
• Dubai - United Arab Emirates

Provide second and third line technical support, troubleshoot Microsoft 365 issues, and assist with customer onboarding and infrastructure projects.

• 4 - 9 Years
• Kuwait - Kuwait

The role involves providing technical support, incident analysis, and customer service while managing IT systems and ensuring compliance with security protocols.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates

Responsible for managing the Service Desk system, handling IT incidents, asset management, and ensuring ITIL-aligned service delivery with strong customer focus.

• 3 - 5 Years
• Riyadh - Saudi Arabia

Handle user support through calls, emails, and chat, troubleshoot issues, manage tickets, and provide backup solutions with technical skills in Windows and networking.

• 2 - 7 Years
• Egypt - Egypt

The IT Service Desk Engineer provides technical support, manages incidents, and ensures customer service excellence, requiring strong troubleshooting and communication skills.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Provide technical support for hardware, software, and network issues, manage user accounts, and perform system maintenance with strong troubleshooting skills.

• 5 - 10 Years
• Jubail , Yanbu - Saudi Arabia

Provide first-level technical support, manage service desk requests, user accounts, and IT assets while ensuring compliance with security standards.