Service Desk Technician V2X

Job Description

Roles & Responsibilities

Desired Candidate Profile

Minimum Qualifications

• Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  • High School graduate or equivalent required.
• Experience:
  • 3-4 years related work experience, excellent computer and people skills.
  • Previous experience in a customer service position and automated processing data system input skills are a must.
  • Prior experience working in the US Military or Government Contracting environment.
  • 2-3 years Maximo or work order experience
• Skills:
  • Demonstrates a professional demeanor, work effectively with all levels of employees, including top, middle and other supervisory levels of management.
  • Possesses a working knowledge of the Standard Supply system and operating procedures.
  • Ability to exercise direction and good judgment, possess high-level organizational and planning skills.
  • Ability to communicate well orally and in written English.
  • Possess an advanced level of computer skills in the use of creating databases, spreadsheets and knowledge of Word, Excel, Power Point, and Outlook.
• Subcontract English competency levels:
  • Reading ability level 3
  • Speaking ability level 3
  • Writing ability level 3
• Working Environment:
  • Work is generally conducted in a work center administrative environment. However, duties may occasionally involve working outside with a potential exposure to extreme temperatures. Employee use of personal protective equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Normal work week is 48 hours, but may be required to work overtime.