Service Level Manager Jobs

• 3 - 8 Years
• Riyadh - Saudi Arabia

Manage service performance, vendor governance, and IT financial control while ensuring alignment with business priorities in a regulated banking environment.

• 10 - 13 Years
• Al Kuwait - Kuwait

Owns L2/L3 support model, SLA governance, observability stack, incident management, and DORA metrics reporting. Own end-to-end project delivery, including planning, execution, m...

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime. Monitor network performance metrics, identifying anomalie...

• 5 - 9 Years
• Riyadh - Saudi Arabia

Manage application lifecycle, ensure compliance, coordinate upgrades, and track vulnerabilities while supporting vendor relations and regulatory requirements.

• 4 - 6 Years
• Doha - Qatar

Support Incident and Problem Management processes, conduct root cause analysis, and coordinate teams for effective incident resolution and continuous improvement.

• 4 - 9 Years
• Doha - Qatar

Provide operational support for enterprise contact centre environments, manage incidents, and ensure compliance with ITIL processes while troubleshooting complex issues.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Coordinate soft services operations, ensure compliance with standards, manage vendors, enhance customer satisfaction, and maintain operational documentation.

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Serve as the first point of contact for network incidents, monitor performance, coordinate resolutions, and prepare incident reports with a focus on teamwork.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

The ITIL Senior Analyst is responsible for designing, implementing, and optimizing IT service management (ITSM) and operational processes to enhance efficiency, security, and co...

• 10 - 12 Years
• Dubai - United Arab Emirates (UAE)

Analyze IT Service Management processes, translate business requirements, design workflows, and ensure stakeholder collaboration for effective ITSM solutions.

• 4 - 6 Years
• Abu Dhabi - United Arab Emirates (UAE)

Skilled Service Engineer needed for equipment installation, maintenance, troubleshooting, and customer support, with a focus on technical solutions and compliance.

• 5 - 8 Years
• Dubai - United Arab Emirates (UAE)

We are seeking an experienced Senior Mechanical Engineer with strong Facilities Management (FM) background to join our team. The ideal candidate will be responsible for managing...

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

The Manager, IT Service Operations owns the operational backbone of the Infrastructure & Cybersecurity function. This role leads service desk operations, incident management, ch...

• 5 - 10 Years
• Dubai - United Arab Emirates

At Emirates Group our Analytics Centre of Excellence (ACoE) is a centralized unit that provides data and analytics support to Emirates Group businesses. TThis allows our busines...

• 1 - 3 Years
• Morocco - Morocco

Job Description: For one of our international clients, our IT services company is looking for a Level 1/Level 2 Support Lead. As a true operational expert, you will manage the l...

• 1 - 5 Years
• Tunisia - Tunisia

Responsible for managing application support for digital solutions, ensuring compliance with service level agreements, and contributing to continuous improvement.

• 10 - 15 Years
• Amman - Jordan

Lead applications support for core banking, ensuring system availability, incident resolution, and compliance, with strong experience in banking systems and team leadership.

• 8 - 10 Years
• Egypt - Egypt

Design and administer custom solutions on the Force.com platform, manage a team, and ensure effective CRM support and data-driven decision-making.

• 2 - 10 Years
• Cairo - Egypt

Manage CRM and application support functions, lead a team, design solutions on Salesforce, and ensure effective end-user support and project delivery.

• 1 - 3 Years
• Jeddah - Saudi Arabia

The Job Description Manage service requests and incidents via ITSM tools, ensuring SLA compliance. Coordinate with technical teams to resolve issues within agreed timelines. Doc...