Service Level Manager Jobs

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage service requests and incidents, provide technical support, maintain documentation, oversee IT asset lifecycle, and require a Bachelor's degree in IT.

• 3 - 6 Years
• Doha - Qatar

Perform advanced diagnostics, root-cause analysis, and manage OEM support while mentoring staff and providing technical assessments; requires Aruba or Cisco certification.

• 3 - 6 Years
• Muscat - Oman

We are looking for IT Asset Management Bachelor’s in Computer Science/IT-related field, with relevant experience in IT asset tracking, inventory, administration and reporting. I...

• 3 - 6 Years
• Muscat - Oman

We are looking for Network Engineer: Bachelor’s in Networking/IT, 3–5 years’ networking experience. ITIL Foundation, CCNA and CCNP are required.

• 3 - 6 Years
• Sohar - Oman

We are looking for IT Helpdesk Support Bachelor’s in Computer Science/IT-related field, 3–5 years’ relevant experience; strong Windows/MS applications, desktop/laptop/printer an...

• 3 - 6 Years
• Nizwa - Oman

We are looking for IT Helpdesk Support Bachelor’s in Computer Science/IT-related field, 3–5 years’ relevant experience; strong Windows/MS applications, desktop/laptop/printer an...

• 3 - 6 Years
• Muscat - Oman

We are looking for IT Helpdesk Support Bachelor’s in Computer Science/IT-related field, 3–5 years’ relevant experience; strong Windows/MS applications, desktop/laptop/printer an...

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Manage NOC processes, coordinate with teams, liaise with UAE authorities, and maintain documentation while ensuring compliance and timely approvals.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Manage and create service contracts, ensuring data accuracy in SAP IS-AUTO, while providing support and insights for decision-making.

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Manage the complete NOC process, including applications, submissions, approvals, renewals, tracking, and closure. Maintain updated NOC trackers and ensure timely follow-up on pe...

• 5 - 9 Years
• Riyadh - Saudi Arabia

Manage application lifecycle, ensure compliance, coordinate upgrades, and track vulnerabilities while supporting vendor relations and regulatory requirements.

• 4 - 5 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide technical support for desktop and laptop devices, troubleshoot hardware and software issues, and manage user accounts while utilizing Microsoft products and ITIL processes.

• 10 - 13 Years
• Al Kuwait - Kuwait

Owns L2/L3 support model, SLA governance, observability stack, incident management, and DORA metrics reporting. Own end-to-end project delivery, including planning, execution, m...

• 3 - 7 Years
• Doha - Qatar

Candidates will monitor and troubleshoot telecom networks, manage incidents, and ensure service assurance using various technologies and tools in a 24x7 environment.

• 5 - 8 Years
• Riyadh - Saudi Arabia

Manage change and release control processes, ensuring compliance with ITIL standards, while coordinating with stakeholders and analyzing performance metrics.

• 8 - 10 Years
• Cairo - Egypt

Manage CRM and application support functions, lead a team, ensure effective communication, and develop custom solutions on the Salesforce platform.

• 2 - 7 Years
• Amman - Jordan

Coordinate high-impact incidents, manage stakeholder communications, ensure service restoration, and drive continuous improvement in ITIL-based environments.

• 1 - 6 Years
• Morocco - Morocco

For one of our international clients, our ESN is looking for a Lead Support L1/L2. As a true operational reference, you will manage proximity and remote support activities, guar...

• 1 - 5 Years
• Tunisia - Tunisia

Responsible for managing application support for digital solutions, ensuring compliance with service level agreements, and contributing to continuous improvement.

• 1 - 3 Years
• Jeddah - Saudi Arabia

Manage service requests and incidents using ITSM tools, ensuring compliance with ITIL best practices and providing technical support for network configurations.

• 8 - 10 Years
• Egypt - Egypt

Design and administer custom solutions on the Force.com platform, manage a team, and ensure effective CRM support and data-driven decision-making.