Service Manager - Automotive

Alba Corp

Manage day-to-day service operations, from routine maintenance to major repairs.

Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work.

Monitor turnaround times and ensure efficient scheduling of service bays.

Ensure parts availability and liaise with suppliers when required.

Lead, train, and mentor the service and aftercare team to maintain high standards.

Set and implement service policies, SOPs, and complaint-handling procedures.

Drive improvements in customer satisfaction and operational performance.

Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.

Prepare reports on service performance, recurring issues, and improvement strategies.

Recommend and implement initiatives to enhance the aftersales experience.