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Education
Masters in Computer Application(Computers), Master of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
• Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
• Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes, workflows, and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends, tools, and best practices.
Desired Candidate Profile
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure, CI classes, and relationships.
• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
• Experience troubleshooting discovery probes, patterns, and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- ServiceNow
- IT Service Management
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