Service Supervisor – AV, Gaming & Camera Jumbo Electronic Co. Ltd ( LLC )

We are hiring an experienced Service Supervisor – AV, Gaming & Camera to lead our service operations for world-renowned international brands. This role requires strong technical expertise, leadership skills, and hands-on experience in handling products like Sony & Samsung.

Key Responsibilities

- Supervise daily service operations for Televisions, Audio Systems, Cameras, PlayStation, and accessories.

- Ensure timely repair completion, customer communication, and work-order closure.

- Monitor TAT, repeat rates, parts availability, and technician productivity.

- Lead and coach a team of technicians & coordinators to meet Brand standards.

- Handle escalated customer cases and ensure superior customer satisfaction.

- Validate technical diagnostics, complex repairs, and quality checks.

- Liaise with Brand principals (SOMEA) for audits, training & escalations.

- Maintain warranty claim accuracy, spare parts coordination, and daily MIS reports.

- Analyse KPIs and implement corrective actions for performance improvement.

Required Qualifications & Experience

- Diploma / bachelor’s degree in Electronics or Electrical Engineering.

- 6–8 years of experience in Consumer Electronics / Durables service operations.

- Strong technical knowledge of AV systems and camera products.

Key Skills

Leadership • Technical Diagnostics • Customer Handling • KPI Monitoring • RCA & FTR Improvement • CRM/ERP/WMS • Team Supervision • AV Systems Knowledge