ServiceNow Platform Architect

DXC Technology

Employer Active

Posted 8 hrs ago

Experience

5 - 10 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Platform Design and Architecture:

  • Develop and maintain the overall architectural blueprint of the ServiceNow platform.
  • Ensure the platform architecture aligns with industry best practices and organizational standards.
  • Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.

Implementation and Integration:

  • Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.
  • Oversee the integration of ServiceNow with other enterprise systems and applications.
  • Ensure data consistency and integrity across the platform and integrated systems.

Customization and Development:

  • Oversee the customization of ServiceNow applications to meet specific business needs.
  • Lead the development of custom applications and modules on the ServiceNow platform.
  • Ensure all customizations and developments are properly documented and maintainable.

Governance and Best Practices:

  • Establish and enforce platform governance and best practices.
  • Conduct regular reviews of platform performance, scalability, and security.
  • Ensure compliance with relevant regulatory requirements and organizational policies.

Stakeholder Management:

  • Collaborate with business stakeholders to understand their needs and translate them into technical solutions.
  • Provide technical guidance and support to the development and administrative teams.
  • Communicate effectively with senior management and other stakeholders on platform strategy and performance.

Continuous Improvement:

  • Stay updated with the latest ServiceNow features, releases, and industry trends.
  • Identify opportunities for process improvement and automation using the ServiceNow platform.
  • Lead initiatives to enhance the user experience and overall efficiency of the platform.

Desired Candidate Profile

Education:

  • Bachelor s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

Experience:

  • 7+ years of experience in IT, with at least 5 years of experience working with the ServiceNow platform.
  • Proven experience in ServiceNow implementation, customization, and integration.
  • Experience in a leadership or architectural role within a complex IT environment.

Certifications:

  • ServiceNow Certified System Administrator (CSA) required.
  • ServiceNow Certified Implementation Specialist (CIS) preferred.
  • Additional ServiceNow certifications (e.g., ITSM, ITOM) are a plus.

Skills:

  • In-depth knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
  • Strong understanding of ServiceNow platform capabilities and architecture.
  • Proficiency in ServiceNow development (JavaScript, Glide API, REST/SOAP APIs).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.

Company Industry

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DXC Technology

https://dxctechnology.wd1.myworkdayjobs.com/en-US/DXCJobs/job/ARE---DU---DUBAI/ServiceNow-Platform-Architect_51563260