ServiceNow Senior Technical Consultant

DXC Technology

Employer Active

Posted 9 hrs ago

Experience

5 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
  • Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
  • Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
  • Manage integrations between ServiceNow and external systems to support seamless operations.
  • Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
  • Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
  • Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience:

  • Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
  • Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
  • Experience in scripting, workflow design, and platform customization.
  • Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
  • Bachelor s degree in Computer Science, Information Technology, or related discipline.

Desired Candidate Profile

Required Skills and Experience:

  • Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
  • Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
  • Experience in scripting, workflow design, and platform customization.
  • Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
  • Bachelor s degree in Computer Science, Information Technology, or related discipline.

Company Industry

Department / Functional Area

Keywords

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DXC Technology

https://dxctechnology.wd1.myworkdayjobs.com/en-US/DXCJobs/job/ARE---DU---DUBAI/ServiceNow-Senior-Technical-Consultant_51563261