Site Support Analyst

Chubb Europe

Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.

• Support of Applications and Software both external and internal, external applications include all Microsoft products.
• Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV. Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.
• Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.
• Participation in projects and initiatives such as:
• Office Moves and Real Estate Initiatives
• Hardware Refreshes
• Major Software Roll Outs
• Desktop Migrations
• Security Implementations and Compliance issues
• Standardisation of End User Services to align the EUS catalogue of services globally.
• Train and guide staff on hardware and software usage
• Document resolution to desktop issues, propose solutions to root cause problems.
• Interact with 3rd party vendors to drive and resolve specific technical problems.
• Identify opportunities to improve, automate, or simplify processes or systems.