SOC Engineer Starlink WLL

Employer Active

Posted on 19 Mar

Experience

3 - 8 Years

Monthly Salary

QAR 8,000 - 11,000 ($2,161 - $2,971)

Job Location

Doha - Qatar

Education

Secondary School

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The SOC L1 Engineer is responsible for first-line monitoring, incident handling, and operational support of telecom networks, customer Data Centers, and Video Broadcast platforms. The role includes proactive monitoring and Level-1 troubleshooting of video broadcast solution, along with telecom services such as MPLS, POTN, DWDM, SDH, and IP networks. The position acts as the primary operational interface between customers, internal Technology O&M teams, Field Level Maintenance (FLM), International Cable System Carriers, and Video Engineering teams, ensuring high service availability and strict SLA compliance

  • Perform 24x7 monitoring of Global & Domestic networks, Data Center infrastructure, and

Video Broadcast platforms

  • Monitor alarms related to video broadcast solutions, signal transport, and service delivery

  • Identify service degradation, outages, latency, packet loss, and synchronization issues

  • Log and manage incidents using ITSM ticketing systems

  • Perform Level-1 troubleshooting for Global & Domestic Links and video broadcast

platforms

  • Conduct initial fault isolation and impact assessment

  • Escalate unresolved incidents to Transmission, IP, Video Engineering, International Cable

Carriers or FLM teams

  • Track incidents through full lifecycle ensuring SLA and escalation compliance

  • Prepare service availability reports, RFOs, and post-incident reports

  • Support Data Center operations including visitor escorting and Remote Hands support

Desired Candidate Profile

  • Diploma or Degree in Telecommunications, Electronics, or Engineering

  • Minimum 3+ years of experience in SOC/NOC or telecom operations

  • Certifications such as Cisco, DWDM, POTN, or SDH are an advantage

  • Certifications Preferred: CCNA, CONA, Riverbed, Net Insight

  • Experience with telecom monitoring systems, alarm management, and incident handling

  • Exposure to multi-technology telecom environments and FLM coordination

    Technical Skills

    • ITSM ticketing tools (Incident, Problem, Change Management)

    • Network Management Systems (NMS)

    • Telecom technologies: MPLS, IP, DWDM, POTN, SDH

    • Video Broadcast platforms (encoders, decoders, IP-based video transport)

    • Basic Data Center infrastructure knowledge

    • Proficiency in Microsoft Office tools

      Core Competencies

      • Strong analytical and troubleshooting skills

      • Ability to operate in mission-critical environments

      • Strong communication and reporting skills

      • Customer-focused, SLA-driven mindset

      • Ability to work independently and in a team within a 24x7 shift environment

      • Willingness to work in 24x7 shift rotation, including weekends and holidays

      • Familiarity with monitoring and ticketing system

      • Ability to follow procedures and work under pressure

      • English proficiency (Arabic is a plus).

Employment Type

    Full Time

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • System Administration
  • Network Administration
  • Security (IT Software)

Keywords

  • Network Operations
  • NOC Engineer
  • SOC Engineer
  • Network Monitoring
  • Incident Management
  • L1 Support Engineer
  • ITSM / Ticketing Tools
  • Alarm Monitoring

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Starlink WLL

Mohamed Shiras Shiras - Recruiter

PO Box 201213 Level 20, Manarat Tower Lusail Level 20, Manarat Tower Lusail, Doha, Qatar

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