Social Care Team Lead (Automotive/ Cars)

Confidential Company

Posted 30+ days ago

Experience

5 - 9 Years

Job Location

Doha - Qatar

Education

Secondary School(Academic / General), Bachelor of Arts

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Oversee & manage all customer communications on WhatsApp, Facebook, Instagram, X & Google.

  • Ensure responses are professional, accurate, aligned with brand guidelines & timely.

  • Handle complex or sensitive cases and escalate issues as needed.

  • Monitor team performance metrics such as response time, resolution rate & customer satisfaction.

  • Identify trends in customer inquiries or complaints & recommend improvements.

  • Ensure accurate documentation of all customer interactions in the CRM/social care system.

  • Work closely with Sales, Service, Parts, Marketing & other departments to resolve customer issues efficiently.

  • Escalate unresolved/high-priority issues to the relevant department/management.

  • Prepare regular reports on social care activities, including customer feedback, response performance & emerging trends.

  • Provide actionable insights & recommendations to senior management to improve customer experience.

  • Contribute to developing & implementing digital engagement strategies.

  • Ensure the team consistently delivers a positive, solution-oriented customer experience aligned with company objectives.

Desired Candidate Profile

  • Years of experience: 5 – 7years

  • Male candidates – Bilingual is a must (Arabic & English)

  • Education Qualifications: Bachelor degree

  • Candidates should have worked previously as Call Center/CRM in order to have the knowledge & an understanding about achieving targets.

  • Experience in handling multiple social/digital platforms

  • Leadership qualifications

  • Age: below 45 years old

  • Qatar driving license is a must

  • Proficient communication skills

Employment Type

    Full Time

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Team Management
  • Social Services Supervisor
  • Call Center
  • Service Desk

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Confidential Company

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