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Job Description
Roles & Responsibilities
We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management to join our talent pool.
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. This role will be across our contracts in the UAE.
Responsibilities
- Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
- Lead, support, and coach team members to achieve company and client objectives.
- Develop and deliver monthly activity reports for senior management and service users.
- Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
- Conduct KPI and SLA inspections, ensuring optimal service delivery.
- Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
- Identify and address risks related to departmental outputs and escalate issues as required.
Desired Candidate Profile
We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management:
- 10-15 years of experience in similar roles within complex environments.
- 5-7 years in senior consultancy services.
- A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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SERCO Limited
Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS). Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.
Read MoreAbbas Petiwala - NA
Rolex Tower Sheikh Zayed Road Dubai, Dubai, United Arab Emirates (UAE)
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