Software and Hardware Technician

Omega Software

Employer Active

Posted 9 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.

Diagnose and troubleshoot software-related issues and provide solutions.

Assist with software installation, configuration, and updates.

Collaborate with the development and product teams to escalate and resolve complex issues.

Create and maintain detailed records of client interactions and resolutions.

Offer guidance and training to clients on software features and functionality.

Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications:

  • Strong technical aptitude and understanding of software systems.
  • Previous experience in technical support or a similar role.
  • Excellent problem-solving and communication skills.
  • Customer-focused with a passion for delivering exceptional service.
  • Ability to work independently and as part of a team.
  • Strong time management and organizational skills.
  • Flexibility to work occasional evenings or weekends based on client needs.
  • IT certifications or relevant training is a plus.

Desired Candidate Profile

Qualifications:
_x000D_
Strong technical aptitude and understanding of software systems.
_x000D_
Previous experience in technical support or a similar role.
_x000D_
Knowledge of retail and restaurant operations is a plus.
_x000D_
Excellent problem-solving and communication skills.
_x000D_
Customer-focused with a passion for delivering exceptional service.
_x000D_
Ability to work independently and as part of a team.
_x000D_
Strong time management and organizational skills.
_x000D_
Flexibility to work occasional evenings or weekends based on client needs.
_x000D_
IT certifications or relevant training is a plus.
_x000D_
/p>

Company Industry

Department / Functional Area

Keywords

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Omega Software

https://www.omegapos.com/jobs/54