Software Support Consultant

Client of NOK for Human Capital

Posted 30+ days ago

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


Job Description:

Software Support Consultant (hybrid )

We are seeking a skilled and motivated IT Support Specialist to join a dynamic team supporting global digital platforms. This role is ideal for candidates with a strong technical support background, a proactive approach to problem-solving, and a proven ability to work in remote environments.

Key Responsibilities:

Manage and resolve customer support requests through various channels including email, chat, and internal ticketing systems

Analyze technical issues using diagnostics, logs, and pre-analysis techniques

Liaise with cross-functional teams to escalate bugs and track feature requests

Assist in testing, documentation, and feedback collection for product improvements

Candidate Requirements:

Minimum 2 years of experience in customer or technical support

Proven experience using remote communication and project management tools such as Slack, Zendesk, ClickUp, Jira, Asana, and ServiceNow

Proficiency in Excel, particularly in using Pivot Tables and Power Pivot

Strong command of English, both written and spoken

Familiarity with XML and CSV file formats

This opportunity is well-suited for professionals who are adaptable, solution-oriented, and eager to support innovative digital products in a fast-paced





Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • IT Software

Keywords

  • Software Support Consultant

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Client of NOK for Human Capital

https://www.careers-page.com/nokhc/job/L555WR5R

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