Spa Attendant BANYAN TREE

Summary

The Spa Attendant is responsible for providing exceptional customer service, ensuring the spa facilities are clean, organized, and stocked, and assisting spa guests in a variety of ways to enhance their relaxation experience.

Responsibilities

• Greet and welcome spa guests with a friendly and professional demeanor.
• Assist guests with checking in and out of spa services, explaining the offerings, and directing them to various areas of the spa.
• Maintain cleanliness and organization of spa areas, including locker rooms, restrooms, waiting areas, relaxation lounges, and treatment rooms.
• Stock and replenish towels, robes, toiletries, and other necessary supplies.
• Ensure that all equipment and tools are clean, functional, and available for use.
• Monitor the spa environment to ensure it is tranquil, safe, and comfortable for guests.
• Assist guests with any special requests or inquiries during their spa visit, including providing information about spa treatments, services, and amenities.
• Provide assistance in the preparation of treatment rooms, including setting up linens, oils, and other equipment for therapists.
• Support spa associates by ensuring proper sanitation and safety protocols are followed, especially in high-touch areas.
• Maintain an orderly spa reception area, ensuring brochures, menus, and product displays are well-organized and accessible.
• Offer beverages and refreshments to guests, as needed.
• Handle guest complaints or concerns professionally and escalate to management when necessary.
• Participate in spa marketing and promotions, helping to encourage repeat visits or new treatments.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Physical Requirements

• The Spa Attendant may be on their feet for long periods.
• Must be able to lift, carry, and move spa equipment and supplies as needed.