Spa Manager RAFFLES

Key Responsibilities:

• Develop and implement a comprehensive spa strategy aligned with the brand standards and hotel objectives to maximize revenue, guest satisfaction, and operational efficiency.

• Oversee day-to-day spa operations ensuring smooth delivery of all treatments and services while maintaining high standards of hygiene, safety, and quality.

• Recruit, train, mentor, and motivate spa staff including therapists, front desk, and management team to foster a high-performance culture focused on exceptional guest experience.

• Manage budgets, forecasts, and expenses. Analyze financial results to maximize profitability and control costs without compromising service quality.

• Ensure personalized, memorable experiences for all spa guests, handling feedback and complaints professionally and promptly.

• Collaborate with marketing and sales teams to design promotions, packages, and partnerships that enhance spa visibility and revenue.

• Maintain compliance with Raffles & Fairmont brand standards, local regulations, and health & safety protocols.

• Stay updated with the latest spa industry trends, products, and technologies to continuously enhance the spa offering.

Qualifications & Requirements:

• Minimum 3 5 years of management experience in a luxury hotel or resort spa.

• Strong leadership, communication, and interpersonal skills.

• Proven ability to manage budgets, drive revenue, and enhance guest satisfaction.

• Excellent knowledge of spa treatments, wellness concepts, and luxury guest service standards.

• Proficiency in spa management software and MS Office applications.