Spa Manager

AccorHotel

Posted on 29 Mar

Experience

4 - 6 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Lead and oversee all daily spa operations, ensuring consistent adherence to brand standards, service excellence, and operational efficiency across all shifts

  • Develop and implement strategic initiatives to enhance guest experience, increase revenue, and optimize operational performance
  • Recruit, hire, onboard, train, and mentor spa staff, including therapists, attendants, and reception personnel, fostering a collaborative and supportive team environment
  • Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans while recognizing and rewarding excellence
  • Manage staff scheduling, timekeeping, and coverage adjustments to ensure optimal staffing levels and service delivery
  • Oversee opening and closing procedures, ensuring all operational protocols are executed with precision and consistency
  • Greet guests and cultivate meaningful relationships, ensuring a warm, seamless, and personalized spa experience for all visitors
  • Address guest concerns and complaints with empathy and professionalism, implementing effective service recovery solutions and escalating complex issues as needed
  • Coordinate VIP guest experiences and special requests, working collaboratively with leadership to exceed expectations
  • Monitor and analyze guest feedback, identify service improvement opportunities, and implement actionable enhancements
  • Manage spa inventory, including supplies, retail products, and equipment; coordinate ordering and maintain optimal stock levels
  • Oversee booking systems, revenue tracking, and daily reporting; analyze performance metrics to inform decision-making
  • Develop and manage the spa budget, monitor expenses, and identify cost-saving opportunities without compromising service quality
  • Ensure full compliance with spa licensing requirements, health and safety regulations, and operational procedures
  • Build and maintain strong relationships with vendors, suppliers, and external partners to support operational needs
  • Communicate transparently with senior leadership, providing regular updates on operations, performance, and strategic initiatives
  • Stay current with industry trends, wellness innovations, and best practices; champion continuous improvement and professional development
  • Foster an inclusive, transparent, and motivational workplace culture that empowers team members and celebrates achievements

Desired Candidate Profile

**Required Experience:**

  • 4-6 years of progressive experience in spa, wellness, or luxury hospitality operations management
  • Proven track record of successful team leadership, staff development, and performance management
  • Demonstrated expertise in guest service excellence and service recovery in a high-end environment
  • Proficiency with spa booking systems, POS platforms, and operational management software
  • Strong knowledge of spa treatments, wellness offerings, and industry best practices
  • Experience managing budgets, controlling expenses, and driving revenue optimization
  • Proven ability to develop and implement operational strategies and business initiatives

**Required Skills:**

  • Polished, professional, and engaging guest-facing presence
  • Exceptional multitasking and organizational abilities with strong attention to detail
  • Collaborative and inclusive leadership style with the ability to motivate and inspire teams
  • Calm, solutions-focused approach to problem-solving and conflict resolution under pressure
  • Strong analytical and decision-making capabilities
  • Excellent written and verbal communication skills
  • Financial acumen and budget management proficiency
  • Strategic thinking and visionary approach to business development

**Preferred Qualifications:**

  • Certification in spa management, hospitality management, or wellness industry credentials
  • Experience in a luxury or high-end spa environment
  • Knowledge of health, safety, and spa licensing regulations
  • Background in marketing and revenue management
  • Experience with staff recruitment and talent acquisition

**Physical Demands and Work Environment:**

  • Ability to move safely throughout spa facilities and various work areas
  • Capacity to remain active and mobile throughout work shifts, with periods of desk-based work
  • Ability to lift and move objects up to 25 pounds occasionally
  • Flexibility to work varied shifts, including evenings and weekends as operational needs require

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Administration

Keywords

  • Spa Manager

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AccorHotel

The Mo venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000117490552-spa-manager

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