Spa Receptionist, Agent MOVENPICK

We are seeking a friendly and professional Spa Receptionist / Agent to join our team in Baghdad, Iraq. As the first point of contact for our spa guests, you will play a crucial role in creating a welcoming and relaxing atmosphere while ensuring smooth operations of our spa facility.

• Greet and welcome guests in a warm and professional manner
• Schedule appointments and manage bookings for spa services
• Provide detailed information about spa treatments, packages, and promotions
• Handle customer inquiries and resolve concerns with empathy and efficiency
• Process payments and manage cash transactions accurately
• Maintain a clean and organized reception area
• Coordinate with spa therapists to ensure timely service delivery
• Assist in inventory management of spa products and supplies
• Perform administrative tasks such as answering phones and responding to emails
• Promote spa services and products to enhance guest experience and drive sales

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and supportive demeanor
• Proficiency in scheduling and booking systems
• Basic computer skills, including MS Office and email
• Ability to multitask and work efficiently in a fast-paced environment
• Previous experience in spa, hospitality, or customer service roles preferred
• Additional certifications in hospitality or spa management a plus
• Knowledge of spa treatments and services preferred