Spa Receptionist Four Seasons Hotel

About the Role

• Provides a warm, friendly and professional welcome to all guests.
• Coordinates guest s lifestyle assessment with the therapists.
• Ensures that all relevant Spa employees receive a printout of guest lists or are party to important information.
• Adheres to an agreed reporting system on a timely basis.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day s work.
• Completes daily opening and closing procedures as per operating checklists.
• Schedules reservations of Spa services for guests and monitors availability of treatments and employees to ensure prompt service according to the relevant skills of the therapists.
• Organises scheduling to maximise use of time and profitability whilst ensuring that the client s needs are met.
• Assists with administration duties such as purchasing, receiving and inventory reporting.
• Answers all phone, email and written enquiries before the end of each shift.
• Ensures the cleanliness of the Spa Reception area and overlook the fitness area, the locker rooms, the relaxation room and make sure that it is a welcoming space for guests to arrive to. If needed, Spa receptionist will tidy up the place when the attendants are busy.
• Aware of all relevant Health and Safety laws and conduct yourself in a manner that does not put you or any guests that you are assisting at risk.
• Responsible for preparing the Spa reception for the incoming shift and recording any information in the handover email.
• Ensures adequate supplies of Hotel and Spa literature so that guest enquiries can be dealt with straight away.
• Flexible within job role and perform other tasks or projects as assigned by the Spa Manager or the Hotel Manager should they be deemed necessary.

What you bring