Spa Therapist KERZNER INTERNATIONAL LIMITED

To provide holistic treatments, including massages, facial & body treatments, and other wellbeing treatments to enhance the guest experience.
Ensures professional and consistent SPA services according to the Leading Quality Assurance (LQA) assessment, the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.
Ensuring the Spa completely complies with all required standards as specified and mandated by the leading quality assurance assessment.
Drive revenue daily to ensure daily, monthly & yearly targets are met and exceeded.

Key Duties And Responsibilities

To report for duty punctually, wearing the correct uniform and name badge, follow good hygiene habits at all times, and hold impeccable personal grooming as per The Bab Al Shams Hotel Standards.
Perform professional services according to standards with attention to detail and in a prompt, timely manner.
Performs all types of Spa & Wellness treatments available in the Spa.
Welcomes the guests/clients to the SPA and engages them in conversation to determine the services that they need.
Advise guests of spa service programs, treatments, and products available at the spa.
Assist in promoting spa & body care products to guests and offer full product knowledge.
Provides guests/clients with knowledge of different types of available massages and suggests appropriate massage therapies for individual needs
Ensure all treatment rooms are fully set up before beginning a treatment according to standards and procedures.
Update any guest-related matters, products or equipment needs, and technical service requests through appropriate guest information.
Assist in keeping accurate written records of treatments and products used in view of repeat guests.
Achieves customers expectations and the financial performance targets of the department
Maintains clients' records, including demographic information, medical histories, and appointments
Upholds the standards of hygiene and sterilization as directed by law and the spa s policies and procedures
Participates in ongoing training, with assistance from your designated trainer, and continues to study to improve skills.
Attends internal spa meetings.
Reports to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property and lost and found items.
Participates in the multi-skills philosophy of the department.
Responds to any changes in spa function as indicated by the company.
Communicates effectively and responds well to questions and requests.
Works in a team, i.e., caring about other team members and different nationalities.
Understands the company s objectives and standards, values, and culture of the company, applying them on the job daily.
Adheres to the hotel s policy relating to fire, hygiene, health, and safety.
Assist other departments when requested to.

Experience & Educational Requirements

Certificate holder or equivalent qualification
2 years in similar position in a five star hotel.
Physically fit for the position.
Knowledge in micros Microsoft office word/excel/power point.
Time management.
Leadership / People management.
Good communication skills, (written and verbal)
People management experience
Strong orientation towards customer service
Highly organized and proactive and be able to meet deadlines in a fast-paced environment
Presentation skills
Initiative and Commitment to Achieve
Effective Communication
Attention to detail
Problem solving and decision making
Leadership skills
Customer focused
Teamwork
Interpersonal skills
Strategic Thinking